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TikTok Integration

Integration overview

The TikTok integration brings your content-driven leads right into your sales pipeline. By connecting your TikTok Business Account to Kommo, you can instantly convert messages into leads, automate replies with Salesbot, and manage conversations without ever leaving your CRM. It’s the perfect way to turn TikTok engagement into real, trackable relationships.

💡 Cool ways to use TikTok and Kommo

Turn viral views into valuable leads with this smart integration. Here’s how you can take your TikTok game further:

  • Ad-specific replies: Automatically send personalized messages, like discount codes or special offers, based on which TikTok ad a user responded to.
  • Keyword-triggered actions: Set up Salesbot to auto-reply with messages or comments when specific keywords are used, keeping replies relevant and timely.
  • Engagement tracking: Link replies and actions back to specific ads or posts to see which campaigns are generating the most leads and interactions.
  • Auto-generate leads: When someone messages your TikTok account, they’re added as a lead in Kommo, no manual input needed.
  • Centralize your messages: View and respond to TikTok direct messages straight from your Kommo inbox, with full conversation history saved to the lead card.
  • Welcome message: Personalize welcome messages to greet new contacts and smoothly guide them into your funnel, along with suggested questions to break the ice and spark conversation.

❤️ Why do Kommo users love TikTok?

For modern businesses, TikTok is a vital tool for reaching and engaging diverse audiences. You can attract new prospects and maintain lasting relationships by delivering fun, informative content and engaging directly with viewers. This integration places TikTok Business Messaging within Kommo, providing a smarter way to manage your valuable connections.

🔌 How to connect TikTok

To connect TikTok with Kommo, follow these steps:

  1. Go to Settings > Integrations > TikTok.
  2. Click Connect TikTok Account.
  3. Authorize and grant access to Kommo.
  4. Set your welcome message and click Save.

That’s it, your TikTok integration is live 🤩 Visit our setup guide for more information.

⚒️ What do you need?

  • A Kommo account (available on all plans, including the free trial)
  • A TikTok Business account (signed up outside of Europe, Switzerland, and the UK)