Telegram Integration

The Telegram integration in Kommo enables you to manage conversations, create leads from incoming chats, and use automation to provide round-the-clock service. With this connection, Telegram becomes a direct channel inside your CRM, ensuring no message or opportunity is missed.

Use this integration to simplify communication and boost customer engagement:

• Lead creation: Automatically generate new leads whenever someone messages you on Telegram.
• Centralized chat: Reply to Telegram messages directly inside Kommo’s lead card.
• Chat history: Keep all conversations saved and accessible within your CRM.
• Automation: Deploy Salesbot to answer FAQs, collect customer data, and send invoices.
• Customer feedback: Send forms at the end of a chat to track customer satisfaction.

The Telegram integration gives Kommo users a secure and fast way to stay connected with customers. Paired with Kommo’s visual pipelines, Salesbot, and automation features, it extends Telegram beyond simple messaging - turning it into a 24/7 business channel that captures leads, engages prospects, and keeps communication structured inside Kommo.

The Telegram integration is built in and designed by the Kommo team. To connect it:

• Create a bot in Telegram.
• Copy the bot’s API token.
• Paste the API token in Kommo.
• Start chatting directly from your lead cards.

That’s it, your connection is live ⭐. Visit our setup guide to learn more about this connection.

• Kommo account (available on all plans, including the free trial period)
• Telegram account