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E-commerce workflow optimization

⚙️ Built-in

Nuvemshop Integration

Integration overview

The Nuvemshop integration in Kommo transforms the way you manage your online store. All customer messages are routed into your CRM as leads, while order and product details are synced automatically. With Kommo AI agent handling communication and analysis, you’ll deliver faster support, smarter responses, and a seamless buying experience.

💡 Cool ways to use Nuvemshop and Kommo

  • AI agent for instant replies: Let the AI agent answer product questions, confirm order details, and provide real-time support directly in chat, giving shoppers 24/7 assistance.
  • Kommo AI for smarter workflows: Use Kommo AI to analyze customer conversations, suggest personalized responses, and help your team keep communication consistent and efficient.
  • Automatic order updates: Orders placed in Nuvemshop instantly create or update leads in Kommo, keeping your pipeline aligned with your store activity.
  • Product data at your fingertips: View synced product information directly on lead cards to make conversations more contextual and sales-focused.
  • Proactive follow-ups: Automate feedback requests, re-engagement offers, or shipping confirmations so no client is left waiting.

❤️ Why do Kommo users love Nuvemshop?

Kommo brings an AI-powered edge to Nuvemshop stores. The Kommo AI agent handles customer support automatically, while Kommo AI equips your team with insights and optimized responses, thereby speeding up service and boosting customer satisfaction. Paired with Kommo’s pipelines, omnichannel inbox, and workflow automation, the integration ensures your sales and support teams stay aligned while your customers enjoy fast, personalized service.

🔌 How to connect Nuvemshop

  • In Kommo, go to Settings > Integrations > Nuvemshop and click Install.
  • Sign in with your Nuvemshop account and authorize access.
  • Select the data you want to sync (messages, products, orders).
  • (Optional) Enable the Kommo AI agent to power customer communication.

That’s it, your connection is live ⭐. Visit our setup guide to learn more about this connection or read our blog article to explore all the features.

⚒️ What do you need

  • Kommo account (available on all plans, including the free trial period)
  • Nuvemshop account (Fees may apply, contact the service for tariff details)