Lazada Integration

The Lazada integration in Kommo brings your marketplace operations into your CRM. Customer messages become leads, product and order data stays organized on lead cards, and AI-powered automation keeps your store running smoothly. From answering questions to tracking orders, everything happens in one workspace.

• AI Agent support: Let AI Agent instantly answer customer questions, share product details, and check order status, keeping communication smooth and available 24/7.
• Kommo AI assistance: Use Kommo AI to analyze client conversations, suggest replies, and improve communication workflows, helping your team respond with clarity and confidence.
• Order-driven pipelines: Automatically update leads when order statuses change, so your team knows exactly what stage each customer is in.
• Product context on leads: See linked Lazada products directly on the lead card for faster, more personalized responses.
• Post-purchase engagement: Schedule automated follow-ups for delivery confirmation, reviews, and re-orders without manual effort.

Lazada becomes much more powerful when paired with Kommo’s AI-first approach. With AI Agent handling FAQs and order updates, and Kommo AI assisting your team with smarter replies and insights, customer communication is faster and more consistent. Add in Kommo’s visual pipelines, multichannel inbox, and workflow automation, and you have a system that keeps sales and support in perfect sync while boosting efficiency at every step.

1. In Kommo, go to Settings > Integrations > Lazada and click Install.
2. Sign in with your Lazada seller account and authorize access.
3. Choose the store and sync preferences (messages, orders, products).

That’s it, your connection is live ⭐. Visit our setup guide to learn more about this connection or read our blog article to explore all the features.

• Kommo account (available on all plans, including the free trial period)
• Lazada seller account (Fees may apply, contact the service for tariff details)