Intercom Integration

The Intercom integration in Kommo helps you centralize customer communication and support directly inside your CRM. New conversations in Intercom automatically generate leads in Kommo, while existing contacts stay synced. This ensures that sales and support teams never miss an opportunity, keeping customer relationships seamless from first chat to closed deal.

• Instant lead capture: Turn every new Intercom chat into a Kommo lead, so no inquiry gets lost.
• Conversation history in one place: Keep full Intercom chat records inside the Kommo lead card for quick reference.
• Sales + support alignment: Route support requests from Intercom into Kommo pipelines, making it easy to hand over leads to sales when the time is right.
• Automated nurturing: Trigger Kommo tasks or follow-ups after specific Intercom events, ensuring consistent engagement.
• Customer insights: Use Intercom data within Kommo to personalize conversations and improve conversion rates.

The Intercom integration gives Kommo users a streamlined way to connect customer support and sales. By combining Kommo’s visual pipelines, multichannel inbox, and workflow automation with Intercom’s messaging power, you get a unified system where conversations turn into opportunities. No matter where customers start the dialogue, you can respond, automate tasks, and move leads forward — all without switching tools.

• In Kommo go to Settings > Integrations > Search Intercom and install.
• Authorize Kommo to access your Intercom account.
• Configure which conversations and contacts you want to sync.
• Click Install.

That’s it, your connection is live ⭐. Visit our setup guide to learn more about this connection.

• Kommo account (available on all plans, including the free trial period)
• Intercom account (Fees may apply, contact the service for tariff details)