Facebook Messenger Integration

The Facebook Messenger integration in Kommo turns conversations into conversions by letting you chat with leads directly inside your CRM. Automatically create leads from Messenger chats, reply in real time from the lead card, and even automate replies using Salesbot. It’s a messenger-first sales experience built for speed and personalization.

This integration helps you turn Messenger conversations into pipeline progress:

Instant lead capture: Automatically create a new lead in Kommo when someone messages your Facebook page.

• In-CRM chat: Respond to Messenger messages directly from the lead card — no switching tabs.
• Salesbot automation: Use Salesbot to qualify leads, send replies, and book follow-ups in Messenger.
• Message history tracking: All Messenger conversations are logged in the lead feed, so you always have full context.
• Smart replies: Speed up responses with message templates or enable AI-powered answers.
• Workload offloading: Let automation handle FAQs while your team focuses on high-value conversations.

The Facebook Messenger integration gives Kommo users a powerful way to connect on one of the world’s most popular messaging platforms - right from their CRM. It turns chats into structured, trackable conversations, boosts reply times, and makes follow-ups easy to manage.

With everything in one place, teams can respond faster, automate smarter, and close leads more naturally - no switching tools or missing context.

To connect Facebook Messenger, follow these steps:

1. In Kommo, go to Settings > Integrations and click Facebook.
2. Click Sign in to Facebook to authorize your account.
3. Under “Connect your favorite tools,” click on Messenger to activate the connection.

That’s it - Messenger is now connected to Kommo, and you're ready to chat 💬.

Visit our setup guide to learn more about how to use Facebook Messenger in Kommo.

• Kommo account (available on all plans, including free trial)
• Facebook account
• Facebook business page