The Viber, Telegram & WhatsApp via E-chat integration in Kommo brings all your messenger communication directly into your CRM. By connecting real personal numbers from WhatsApp, Viber, and Telegram, you can chat with leads from a single interface, automate follow-ups, and keep your entire sales process connected. No switching apps, just fast, unified messaging that works.
Use this integration to boost Messenger engagement and streamline your communication:
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Multichannel messaging: Use familiar platforms your audience already trusts, chat via WhatsApp, Viber, and Telegram - all from inside Kommo.
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Number management: Connect multiple messenger numbers and assign them to specific pipelines or teams.
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Higher response rates: Send messages from real personal numbers for up to 20% higher response rates than bots.
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Click-to-chat: Start conversations from any Kommo lead card in one click - no need to wait for incoming messages.
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Salesbot automation: Use Kommo’s Salesbot to auto-reply, follow up, or move leads forward in your sales pipeline. No coding skills required to set up your bots in Kommo.
Because it brings E-chat conversations directly into Kommo, where the sales magic happens, messages from WhatsApp, Viber, and Telegram turn into structured, trackable conversations linked to each lead. It’s a natural, integrated way to stay connected and move leads forward in the sales process without switching tools or tabs.
To connect Viber, Telegram & WhatsApp via E-chat, follow these steps:
- In Kommo, go to Settings > Integrations, then search for Viber & Telegram & WA via E-chat.
- Click Install to enable the integration.
- In your E-chat personal cabinet, scan the QR code to connect your number and get your API key.
- Back in Kommo, enter the connected phone number and API key.
- Click Save to complete the setup.
That’s it! Your integration is live 🎉
