The Asterisk integration adds new features in your account:
- Fully customizable VoIP service
- Call directly from Kommo
- Log and replay calls in lead cards
- Lead card opens up during an incoming call
- Calls auto redirected to the responsible manager
With Asterisk you can build your own business telephone system. It is a free open source framework for building communication applications. With Asterisk you can create a complete business phone system, or use it to enhance an existing system, or bridge a gap between systems.
Kommo and Asterisk go hand in hand, as you can use telephony right in your CRM account. Automate and completely set up your whole sales and marketing processes.
With Asterisk you will be able to create your own custom telephony which perfectly suits your business needs. It is highly customizable and it can fit seamlessly in Kommo. You will be able to call directly from the account, log and replay calls in the lead card. Your team will always have all the tools and info they need in one place.
Developing an Asterisk integration provides many different customization opportunities. Not only will you be able to make calls directly from Kommo, save and replay them in lead cards, but also receive incoming calls which will automatically open up the lead card of the client. That way your team will always have all the info right in front of them as they speak with the customer. The VoIP you create can be a perfect fit for your business needs and Kommo account.
In order to create an Asterisk integration you would need Linux and script development knowledge. Kommo doesn't provide support for this integration and it is built and integrated independently. To integrate it you need to download this Kommo php script. The script then has to be pasted in your Asterisk server.
To use this integration, you will need:
- Kommo base plan or higher
- Linux and script programming knowledge