Apple Business Messaging Integration

Apple Business messaging lets you connect with customers right inside iMessage, and with Kommo, every conversation is automatically tracked, routed, and managed in your CRM. Personalized, real-time communication meets organized, automated lead management.

Explore powerful ways to use the Apple Business Messaging integration in Kommo to streamline communication, boost sales, and automate support:

• Chatbot automation: Kommo’s Salesbot delivers quick, personalized replies even after business hours, keeping conversations active.
• Calendar sync: Apple’s Time Picker enables easy scheduling, while Kommo automates follow-ups and syncs calendars seamlessly.
• In-chat payments: Apple Pay allows in-chat payments; Kommo tracks payment status and updates customer records automatically.
• Form integration: Apple Business messaging supports forms in chat, and Kommo captures data, qualifies leads, and routes them to the right rep.
• List selection: Apple’s List Picker shows product options; Kommo links selections to lead profiles for personalized follow-ups.
• Shared inbox: Kommo’s shared inbox lets teams manage Apple Business Message chats for timely, coordinated support.

Messages from Apple are sent directly to Kommo with no manual entry required. Every interaction is automatically saved under the lead profile, keeping your CRM up to date without lifting a finger. Plus, with smart features like Quick Replies, Apple Pay, and Forms, conversations become fast, interactive, and highly actionable, making it easier than ever to move leads forward.

To connect Apple Business Messaging with Kommo, you need to do the following:

1. Get your Apple account approved.
2. Then go to Settings > Integrations > Apple Messages for Business.
3. Next, enter your Apple ID, and click Connect.

That’s it, you’re live 🥳. Visit our setup guide for more information.

• Kommo account
• An Apple Business ID