Let's look at some practical examples of how Ringostat and Kommo integration works. 😎
Imagine Peter and Alex both work at an auto dealership company. 🚘 They work in a niche that has long sales cycles.
A new customer calls the company, who isn’t in Kommo yet. Peter, the sale rep, answers the call, communicates with a lead and they agree to make another call in two days. After this call, a lead, contact and task will be created in Kommo attached to the sales rep Peter. A little later, the customer calls back to clarify one more question. Their call will be forwarded immediately to Peter since he is the responsible user for that lead.
But it may also happen that Peter was absent at the moment of inbound request, as he went to show the car to another potential customer. In this case, the call would be forwarded to Alex. By the end of their conversation, a closed task for Alex and a new task will be automatically created for Peter. ⏰ Plus, Peter will receive a notification that someone has communicated with their customer and an attached recording of the conversation.
But what if both sales reps were absent at the same time and no one answers the call? Does it mean that this lead is lost? Nope. 🙅🏼♀️
For every missed call, a lead with a new task and deadline will be created. Outbound calls are also recorded. If Alex calls leads that are already in the system, the completed task will automatically be sent to him and attached to the contact. In case if Alex calls Peter's lead, then a closed task is created for him, and Peter receives a notification that someone called his lead. 🚀