Currently, Instagram has become one of the most popular social networks. It was created with the goal of establishing interactions between people not only through chats, but also through images, videos, comments, and more. Now, many companies, realizing its enormous popularity and dynamic nature, are deciding to adapt it to their sales processes. This gives you an excellent platform that will boost your growth and create fluid work routines while letting your imagination run wild.
Beyond all Instagram functions, there’s also something fundamental that you can process fluidly and stably: the sales funnel. The Instagram sales funnel differs from traditional ones in that it operates more interactively and prioritizes visual content to deliver exceptional experiences.
In this article, our goal is to help you learn how to increase sales on Instagram by building your sales funnel. It’s time for you to manage your sales exceptionally, something you'll learn to do today!
Understanding the Instagram sales funnel
To fully understand the Instagram sales funnel, it’s essential to understand what it’s all about and how it might differ from the rest. Therefore, we’ll tell you about the stages that complement it:
1. Awareness stage – attracting the right audience
The first stage we’re talking about is the awareness stage. This focuses on getting to know your target audience, first and foremost, and evaluating the products and services you offer. Once you have all this information clearly, attracting your audience will happen naturally.
2. Interest stage – creating engaging content
Once you know your audience and are clear about what you can offer, it’s time to dive into the interest stage. That is, you dedicate yourself to creating compelling content that will make those interested customers attracted to your products, want it become consumers.
3. Decision stage – building trust and credibility
The two stages mentioned above suggest that sales will happen on their own. Although most will, it is also essential to address the decision stage, providing trust through appropriate actions and credibility with appropriate terms and conditions for those customers who need a little push to make a purchase.
4. Action stage – driving conversions
Once you have managed to retain the right audience and have been able to steer them toward the sale, the final stage is the action. That is, finalizing the entire process and previous stages and driving them toward conversion from lead to committed customer.
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Note: In the market, you’ll find what’s called social commerce and e-commerce, according to Hootsuite. While both sectors are responsible for facilitating purchases and sales of a service, their difference lies in the sector in which they operate. In the case of Instagram, it’s the favorite in terms of social commerce.
Key elements of a high-converting Instagram sales funnel
Instagram, as an app, offers certain strategies that can help you optimize your operations. Regarding the Instagram sales funnel, we’ll tell you the key elements you should consider to create a high-converting funnel:
1. Optimizing your Instagram profile for conversions
The Instagram profile you create for your brand must be optimal and trustworthy. To achieve this, it’s best to create harmony between each piece of content published, with clear images that convey the image you want to present for your brand. Additionally, any links you provide must contain the appropriate terms and conditions.
2. Content strategy that aligns with funnel stages
The content you provide for your company should focus on the stages we mentioned earlier, primarily three: attraction (top of the funnel), consideration (middle of the funnel), and conversion (bottom of the funnel). For each stage, different posts and comments should be created to promote the success of each process.
3. Using Instagram stories, reels, and lives to nurture leads
If Instagram offers so many features for managing sales, it’s best to take advantage of them all. Therefore, to create an exceptional sales funnel on Instagram, it’s essential that you leverage Stories, Reels, and Live to generate greater connection and interest among potential customers (who will most likely become loyal customers afterward).
4. Leveraging direct messages (DMs) for personalized engagement
Beyond creating images, videos, and comments, you have an extremely important area on Instagram for engaging in fluid and personalized conversations: Instagram DM automation. By leveraging them, you can interact reliably and dynamically, providing the engagement your users need to feel valued.
Note: Kommo is a CRM that allows you to work with Instagram DM automation and seamlessly create and manage comments processed on your Instagram account. Ultimately, it’s capable of benefiting your customer support very easy.
Step-by-step implementation (action plan)
Now that you know the theory behind the actions the app can manage and the benefits for increased productivity, it’s time to evaluate an action plan and implement this excellent funnel step by step. Without further ado, let’s see how to increase Instagram sales:
Step 1: Define your goal & KPIs
As we mentioned, the first stage of your sales funnel is attracting your customers. To achieve this, the first step you must take is defining your business objectives. This involves:
- Establishing the results you expect with the new platform.
- Designing the appropriate products and campaigns to create.
- Defining the main conversion objective (purchase, contact form, reservation, app installation).
Once you’ve taken the task of outlining all these phases, it’s time to define your KPI. To do this, you can, for example, choose three stages: traffic (visits) → DM rate (initiated DMs) → purchase conversion rate (average order value).
Step 2: Research your audience & competitors
The second step, closely linked to the attraction stage, is researching your audience and competitors. To do this in the most dynamic and efficient way, you can create two or three buyer personas to give you a rough idea of what you can expect (both positive and negative). After this, you can compile several examples of your content to see what the feedback and customer engagement are like.
Note: We don’t want to encourage you to be a detective and thoroughly research your competitors, but it’s always good to review the market and target your own content toward one or more successful startups you admire.
Step 3: Optimize profile & conversion assets
This third step focuses on the interest stage. You should optimize your profile, that is, create a bio that starts with value and doesn’t take up too much space. From there, you can focus on creating harmonious and engaging content. It’s also essential that you optimize your conversion resources. To do this, you can provide a link in your bio that directs your customers to your landing page.
Step 4: Build top-of-funnel content to attract (Awareness)
We’re still focused on the interest stage; now our next step is to create engaging content for the top of the conversion funnel, meaning the first thing your customer will see when they land on your page (your content). One way to make it more engaging is to produce short, vertical content, such as Reels and Stories. On the other hand, a relevant strategy that can benefit your business is to leverage the algorithm, creating specific hashtags or even micro-collaborations with influencers to reach the widest possible audience.
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Step 5: Capture leads (Interest → Consideration)
Once we’ve created our ideal profile, we move on to the decision stage, where we’ll focus on attracting leads. An interesting way Instagram’s sales funnel offers you is through small magnets, such as discounts, mini-guides, or early access via a link in your bio or a swipeable story. After these small strategies, you’ll see how your engaging content can help you attract more customers.
Step 6: Convert (Decision → Action)
With Step 6, we move on to the action stage. Now, our work will focus on converting customers. To do this, you need to apply a little pressure, using limited-time offers and a clear CTA to complete the purchase or book. Another option is to offer one-click incentives, such as expiring coupons, and from there, you can enable direct purchase links or even actions via direct message.
Step 7: Reduce friction & recover lost sales
Once you’ve completed the steps in your funnel, it’s time to refine your sales cycle. To do this effectively, you need to reduce friction and recover lost sales. A good tactic for this is to address abandoned carts and send reminders via email or direct message. Managing the right follow-up will help you better connect with your audience and demonstrate the right interest.
Note: To better optimize each stage of your Instagram sales funnel, you can measure, test, and iterate. This means you can A/B test your content creative and monitor low customer interest points weekly.
Step 8: Scale & automate responsibly in your Instagram sales funnel
The final step relates to the personal actions you take once your funnel is created; this would be the need to scale and automate responsibly. It’s important that you can increase your revenue through creative and successful advertising, expanding your audience, and maintaining a loyal customer base. Additionally, it’s essential to maintain the personalization of your CRM tags and dynamic messages to ensure customer loyalty.
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Final thoughts: Why building a structured Instagram sales funnel is crucial in 2025
Among so many successful apps that can provide us with great results, why are we focusing on Instagram today? The reality is that it’s due, on the one hand, to the popularity it’s set to gain in 2025 and also to the great features and capabilities it provides. Instagram is one of the most used platforms; according to Ingeniumweb, more than one billion people use it because of the visual content it provides, along with the dynamic and fun interactions we can acquire through it. As for businesses, its simple structure and excellent capabilities make the Instagram sales funnel the one that delivers great results today.
Now that you know its importance and how to create your sales funnel and increase your sales with Instagram, it’s time to learn about Kommo, an excellent CRM that will help you through each of your stages and steps. It’s time to achieve the results you’ve always hoped for with confidence, ease, and the help of the best marketing team.
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