Level up your conversations with Kommo conversational AI

Imagine a client sends a message, and AI responds just like you would — human and non-robotic; that is what a conversational AI is designed for.

How does it work? Conversational AI scans your client’s message, pulls from the knowledge base fed to it, and crafts a personalized, relevant response.

Easy peasy! 😌

Implementing Conversational AI solutions for your business is not just about the AI hype. Its features provide visible and measurable benefits that it provides to your business. Let’s consider a few 👇

Conversational AI has the ability to detect and understand the customer’s tone, and it automatically adjusts its response to match customer emotions. This facilitates a smoother interaction and, at the same time, builds trust with your clients.

Your customers receive instant, human-like responses whenever they reach out, around the clock and across time zones.

With AI-driven conversations, you can filter high-quality leads by automating the initial sales process, leading to smart sales decisions.

Conversational AI reduces staffing requirements by automating interactions, allowing you to scale support affordably.

Conversational AI delivers highly personalized experiences by retaining customer history (inquiries, purchases, or preferences), making the conversation relevant and valuable to the customer.

There are a lot of conversational AI platforms in the technology market, but if you want to implement a conversational AI technology that you can use in any sphere, then Kommo AI is your go-to.

Not only is Kommo AI affordable, but it also provides numerous advantages, as it also doubles as a CRM platform.

Kommo unifies all conversations from all your popular communication channels and e-commerce platforms in one inbox, letting you use its AI features without juggling between channels.

Before we get ahead of ourselves, let’s discuss each feature in detail. 👇

Kommo has various tools powered by AI to help you improve your customer engagement and streamline your communications.

Kommo AI has 4 essential tools:

1. Kommo AI rewriter
2. Conversation Summary
3. Reply Suggestion
4. Task Suggestion

The Kommo AI rewriter allows you to ​​enhance the tone, clarity, and style of the conversation with consistent and reliable results.

Kommo AI has a variety of prompts for you to choose from. Relevant prompts also pop up as suggestions when you compose a message above your text box, depending on your text.

You can select how you want to transform your text by hovering your cursor over the Kommo AI icon and selecting from the list of prompts.

But here is the best part! Kommo AI can automatically detect and suggest the most appropriate way to transform your text by showcasing the relevant prompt button above the text box. Simply click on it to correct any errors in your text.

Suppose a customer with a chat history with your business asks a question related to a previous inquiry. Normally, you would have to go through the whole dialogue to find the relevant information.

Not anymore! Kommo AI offers a “conversational summary” feature. The lead card has a “summarize” button at the bottom of the conversation window.

You have your summary and can promptly answer the customer's query. If you want to pin this summary or delete it, you can simply hover your cursor over the right corner of the summary note, and the options will appear for you to choose.

And just like that, a Kommo solution to a particularly energy-consuming problem!

Through this feature, Kommo AI, will give you a reply suggestion based on the message your customer sends you.

See how it works 👇

You can also manually instruct Kommo AI to generate a response by hovering your cursor over a message’s date/time and clicking Generate Response in the dropdown menu. Then, Kommo AI would generate a response, replacing any prior suggestions above the chat box.

Now, last but definitely not the least! The task suggestion feature. Kommo AI automatically identifies tasks within messages. Eliminating the hassle of manually creating tasks in your Kommo account.

When Kommo AI detects actionable tasks in an incoming message, it automatically creates a draft task. You see it as a bubble above your text window.

Clicking on the suggestion will create a draft task created by Kommo AI.

• Task subject
• Deadline (if the AI cannot determine a suitable deadline, it will prompt the user to set one manually).
• Task Type
• Responsible user (the one who clicked on the task suggestion)

Click on Set to set the task!

With Kommo AI, your conversations do not remain the same. It is different, superior and you become even more efficient.

Now, if you are impressed by the Kommo AI features, then you will be more excited by the

Kommo AI agent. Let’s look at some ways you can use the Kommo AI agent

The Kommo AI agent can provide information on available products. This way, you do not have to be bothered with routine questions; you just get notified when a sale is about to be made. 😉

The Kommo AI agent is also your virtual sales assistant. It can select products from your catalog and show you its clients based on their requests.

Even after payment, the Kommo AI agent is still active. It can handle order-related inquiries, identify the correct order, and provide its status.

Both you and your clients are at peace and informed throughout the sales journey.

Kommo AI agent does more than respond; it also reminds. It makes sure that products in carts are not left unattended, keeping your clients interested in your products.

Kommo AI is transforming customer engagement by blending the power of conversational AI with seamless automation for smarter, streamlined interactions.

Our intelligent tools help businesses craft better messages, automate responses, and stay ahead of customer expectations.

If you are searching for the best Conversational AI, Kommo AI has got your back. It’s affordable and comes with more features than you can imagine. So why settle for the ordinary when you can supercharge your customer interactions with Conversational AI?

Experience the next generation of AI-powered conversations with Kommo AI today! 🚀

Automate and supercharge your conversations with Kommo AI and ensure that every message you send is perfect every time. Try Kommo’s 2-week free trial and test all the latest features today - no credit card details required!