The new auto-solve feature aims to free you up from tedious tasks and improve your team’s productivity. It combines perfectly with a function we already offered: Net Promoter Score (NPS). NPS allows you to send out a one-question feedback form to assess the level of service received. However, the downside was that you needed to manually mark conversations as solved.
Now, when a conversation remains idle for long enough, the auto-solve feature will automatically mark conversations as resolved and send the NPS feedback question. How much time needs to pass? You customize it in the settings.
There are actually many benefits to this feature:
- Auto-closing idle conversations to clean house and see only what’s active
- Gathering feedback in a consistent way
- Gently pressuring reps to respond faster
In a nutshell, with our growing focus on messenger-based CRM, interacting with your potential customers and keeping in touch with existing ones has become even more simple and reliable.
We’re so excited to help your business connect with more customers and scale.
We hope you enjoy our new features!
Much love ❤️ Kommo