The Ultimate Guide to Kommo

Kommo is a leading customer relationship management (CRM) platform designed to help businesses centralize all their communication, organize leads, and optimize business operations in one single hub.

Let’s check out what Kommo has to offer you:

Kommo’s customizable digital pipeline provides a bird’s-eye view of your entire sales process. With the power of automation, leads move seamlessly from “initial contact” to “sales closed,” so you can keep a sharp eye on the status of each lead.

Kommo’s chatbot, also known as Salesbot, instantly engages, qualifies, and routes leads to the right agent 24/7, with no breaks. You can set up the chatbot with absolutely zero coding knowledge required, and let it turn every inquiry into an opportunity.

Kommo’s unified inbox is a central command center for all your sales conversations, pulling every chat from every channel, from WhatsApp, Social media channels, e-commerce stores, and many more into one organized inbox. No more switching apps or missing messages. Just complete visibility and faster responses to keep leads flowing through your pipeline.

Tired of overthinking every message? Meet Kommo AI - your secret weapon for sharper, faster, and more meaningful customer interactions. Powered by cutting-edge AI (including ChatGPT and our own proprietary tech), it doesn’t just assist, it elevates how you communicate.

Kommo AI sharpens every customer interaction in seconds, transforming clumsy drafts into persuasive messages, suggesting real-time improvements. The Conversation summary feature instantly summarizes lengthy chats, and the Suggested replies feature generates drafts to keep the conversation flowing when you get stuck.

Kommo’s AI agent recommends the perfect product based on customer needs, provides real-time inventory updates, and answers every question across all your messaging channels, pulling from its knowledge base. You do not have to build conversation scenarios from scratch like a chatbot; the AI agent does all the thinking for you.

New to Kommo? Copilot makes it easy. Think of it as your personal onboarding assistant, ready to answer questions and guide you through your next steps as you learn to use the system effectively. It’s like having a Kommo expert by your side 24/7, helping you work smarter from day one.

Those were just a few of our outstanding features. Let's explore the extensive range of integrations available on our platform.

Kommo integration is a seamless connection between Kommo and any other software applications your company relies on for day-to-day operations.

This includes social media networks, e-commerce stores, messengers, workflow and billing automation applications, and other relevant platforms.

Let's look at some of Kommo’s stand-out integrations 👇

Kommo connects to your top Social media and messaging platforms like WhatsApp, Facebook, Instagram, and TikTok. You can access many features within these integrations directly inside Kommo. For example, carousel messages for WhatsApp, DM automation for Instagram, and many more.

Remember that Kommo creates a single inbox for all these conversations, so you don't have to jump between channels and differentiate their sources using logos, which can cause confusion.

You can also connect to the top e-commerce stores around the globe. You can easily connect to Shopify and WooCommerce. For the Latin American market, you also connect to Nuvemshop/Tienadube. For the Indonesian market, you can connect to Lazada and Tokopedia.

With Kommo, you can view customer order history, track purchases, and manage abandoned carts all in one place. Every new order creates a new lead in Kommo, so your team can follow up instantly.

Furthermore, Kommo’s AI agent gives your customers a virtual personal assistant that recommends products, gives live updates on product availability, and more!

Kommo integrates seamlessly with top payment processors, such as Stripe and PayPal, to automate invoicing, sync product catalogs, and send payment links through chat or pipeline stages. Payment status updates appear directly on the lead card, making it easier for your team to track progress and get paid faster.

Kommo integrates with Dropbox to simplify document storage and sharing. You can attach Dropbox files directly to the lead card, keeping contracts, proposals, and other key documents organized and accessible without using up Kommo’s internal storage.

All the files stay synced in your Dropbox account, while still visible in the Kommo lead card when your team needs them.

Kommo integrates with Calendly for easy meeting booking, syncs tasks and meetings with Google Calendar, and brings live chats into Slack for real-time responses and easy lead access.

And this is just the tip of the iceberg of all that we have in Kommo. Kommo boasts over 200 integrations, giving you access to all your tools directly within Kommo. ⚡

By now, you’re probably wondering how much this is going to damage your wallet. Let me save you the suspense - not much!

Check out Kommo’s pricing plans, where you win no matter what plan you choose 🤩.

Kommo offers flexible pricing plans designed to grow with your business. Whether you’re a solo entrepreneur or managing a large sales team, each plan includes powerful tools to automate your workflow, manage leads, and boost conversions - all starting with a free 14-day trial where you don’t have to give credit card details.

There are three tiers of Kommo plans:

That’s not all, Kommo has more to offer, beyond the software itself.

Kommo offers a partnership program that allows you to earn commissions as you guide other businesses like yours to upgrade their business operations with Kommo!

Whether you’re a solo entrepreneur, marketing agency owner, or consultant, you can join the Kommo Partner Program. With the rising demand for automation and messaging-first sales, there’s never been a better time to lead the way.

As the world’s leading conversational CRM, our partners drive everything we do - and it's your chance to be part of it. Join a fast-growing network of over 3,000 agency partners who are transforming how businesses sell, connect, and grow with Kommo.

Kommo Partners grow their income by connecting businesses with our platform, earning commissions on every successful referral while building their brand.

The many benefits of becoming a Kommo partner are :

Adding a new credible income stream has never been easier or better. Join our Partner Program and become part of a community that spans across continents.

Kommo isn't just a CRM, it’s your competitive edge. With powerful automations, deep integrations, and a conversation-first approach to sales, it’s built to help modern businesses close more deals with less effort.

Whether you’re looking to streamline your pipeline, scale your agency, or turn every message into a sale, Kommo gives you the tools and the freedom to grow your way.

Take your business operations to the next level with Kommo. Try Kommo’s 2-week free trial and test all the latest features today - no credit card details required!