Today, Sensato’s CRM adoption problem is a thing of the past.
“Kommo is a tool that our team actually enjoys, and since its adoption, we didn’t even have to enforce or encourage it to be used. It was organically and quickly adopted,” says John.
It all comes down to whether or not a tool can bring your company together, and according to John, Kommo did:
“Kommo created the opportunity for meaningful collaboration and conversation. In using other CRMs, the humanity and nuances of our deals got lost. It gave us the ability to focus on what matters, cut away complexity and have deep conversations related to sales strategy and plans in a meaningful manner. Kommo was also something people wanted to use, which is critical.”