LiveChat Integration

The LiveChat integration lets you add new features in your account:

• Create new leads when a chat starts or finishes in LiveChat;
• All communication is saved in the lead card;
• Respond directly from lead cards.

LiveChat lets you take customer service to the next level with powerful chat tools that help you instantly support your customers and create an experience that customers love and value.

With Kommo, LiveChat users get a complete CRM messenger based solution that upgrades their communication tools and provides a system for complete automation and setup of the sales & marketing processes.

By combining Kommo and LiveChat, all of the communication is saved and a lead pops up in your pipeline every time a new customer writes to you in LiveChat. It is one more lead generation tool that will help you grow the list of your contacts and increase sales. And you get the best of both worlds with the ability to respond directly from Kommo.

• By integrating LiveChat and Kommo you create a complete experience from the first contact by a potential customer to the moment they are a loyal customer.
• When one of your customers requests support through LiveChat, the conversation will appear in Kommo and the responsible users will immediately get notified.
• The conversations are moved to the Kommo lead card feed where you have a complete insight into all of the customer details and previous communication.
• Respond directly in the card feed and proactively engage with your customers bringing more value to your support team's efforts.

To integrate LiveChat you would need to add a webhook in your LiveChat account and choose the required settings. To learn more on how to integrate check out LiveChat in the Kommo Settings > Integrations page or take a look at LiveChat's integration tutorial.

• Available on all plans
• LiveChat account